Complaints Policy

Ramon Korea Limited always aim to get things right the first time and we are committed to ensuring that we achieve the highest level of service for our customers. If you feel this hasn’t happened, we would like to hear about it so that we have an opportunity to put things right for you and to improve our service in the future. Your complaint will be reviewed promptly and fairly by an independent party to the complaint itself.

How to complain

If you wish to raise a complaint you can contact us as follows:

Ramon Korea Limited.
Suite 2210, Gwanghwamun Officia Building,
92 Saemunan-ro, Jongno-gu, Seoul,
Republic of Korea

Email: complaints@ramonkorea.com

Telephone: +82 2 3210 0214.

To help us investigate and resolve your complaint, please provide the following:

• Your policy number;
• Details of your complaint
• Your contact details and your preferred method of contact – these will help us should we need to discuss your complaint or require further information
  
  

Our process

Upon receipt of a complaint (or upon your specific request), we will provide you with a copy of our complaint handling procedures.

Regulatory Escalation

If a customer remains dissatisfied after the Company’s internal complaint process, they may contact the Financial Supervisory Service (FSS) or the Financial Services Commission (FSC) for further assistance:

Financial Supervisory Service (FSS)
Website: www.fss.or.kr
Phone: +82-2-3145-5000

Financial Services Commission (FSC)
Website: www.fsc.go.kr
Phone: +82-2-2100-2114